Welcome to RPS

 


Rolling Stock Warranty

   

Limited Warranty for Rolling Stock Models:

River Point Station (RPS) warrants that your new piece of Rolling Stock is free from defects in material and workmanship at time of purchase. RPS further warrants that within thirty (30) days of purchase, if the model is still in the possession of the original purchaser, RPS will repair or replace, at our option, any part or parts, which upon examination by us are found by us to be defective in material or workmanship, provided that the defective model is returned to our plant along with proof of purchase.

Product failures due to, but no limited to abuse, improper use and/or operation, misuse, mishandling, accidental damage, modifications, and improper maintenance are not covered by the warranty. Models that have been disassembled, modified or repaired by anyone other than a factory trained technician are not protected by this warranty. Final determination of a factory defect and its cause is the sole discretion and responsibility of RPS. This warranty is not transferable.

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

What you must do in the event of a Warranty claim:

Should the model fail during this warranty period, as the result of a defect in material or workmanship, you must return the model to us along with a letter explaining the problem, and a copy of your dated sales receipt. The receipt must clearly show where you bought the model, the SKU number and/or description, price, and date of purchase. Carefully pack the model in the original factory packaging, along with the applicable documentation, and enclose it in a larger shipping carton with sufficient cushioning to prevent shipping damage to the model, then, send it prepaid and insured to RPS.

Notices and Disclaimers:

When communicating with us, be sure to include:

  • Your complete name and address; be sure to provide a physical address for UPS deliveries; UPS cannot deliver to P. O. Boxes.
  • Your daytime telephone number, including area code. If applicable, please include an email address.

When returning a model for repair, please note:

  • If you have customized your model, either externally or internally, including but not limited to having added DCC decoders and third-party lighting hardware, your warranty may be void. Contact us before returning your model.
  • Be sure to pack the model carefully, then, send it prepaid and insured (keep a mailing receipt) to: River Point Station, Service Department, 115 Maple Street, Warwick, RI 02888-2130, USA. We are not responsible for models damaged or lost in transit!
  • Repairs are processed in the order in which they are received. Every effort will be made to return your model in about 6-weeks, but repairs are subject to availability of parts.
  • Non-warranty repairs will be processed upon receipt of customerís authorization and approval of the repair estimate, along with receipt of the applicable funds to cover the costs to repair and return the model. Models will be held for thirty (30) days; if arrangements to pay for the needed repairs are not made by customer within that period, the model will be disposed of unless you have sent us the applicable return shipping fee.