Rolling Stock Warranty
Limited Warranty for Rolling Stock Models:
River Point Station (RPS) warrants that your new piece of Rolling Stock is free from defects in material and workmanship at time of purchase. RPS further warrants that within thirty (30) days of purchase, if the model is still in the possession of the original purchaser, RPS will repair or replace, at our option, any part or parts, which upon examination by us are found by us to be defective in material or workmanship, provided that the defective model is returned to our plant along with proof of purchase.
Product failures due to, but no limited to abuse, improper use and/or operation, misuse, mishandling, accidental damage, modifications, and improper maintenance are not covered by the warranty. Models that have been disassembled, modified or repaired by anyone other than a factory trained technician are not protected by this warranty. Final determination of a factory defect and its cause is the sole discretion and responsibility of RPS. This warranty is not transferable.
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
What you must do in the event of a Warranty claim:
Should the model fail during this warranty period, as the result of a defect in material or workmanship, you must return the model to us along with a letter explaining the problem, and a copy of your dated sales receipt. The receipt must clearly show where you bought the model, the SKU number and/or description, price, and date of purchase. Carefully pack the model in the original factory packaging, along with the applicable documentation, and enclose it in a larger shipping carton with sufficient cushioning to prevent shipping damage to the model, then, send it prepaid and insured to RPS.
Notices and Disclaimers:
When communicating with us, be sure to include:
When returning a model for repair, please note:
River Point Station, an ITI Group Company
Offices: 115 Maple Street, Warwick, RI 02888-2130 USA
Phone: +1.401.467.6907, Fax: +1.401.467.5885
Email: General Information
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Copyright © 2006-2020 River Point Station. All rights reserved.
Photos, logos, graphics, trademarks and trade dress are used under license or with permission of the respective owners.
WARNING: River Point Station scale models are not toys! Not intended for use by children
under the age of 14. Manufactured from small parts which may pose a choking hazard.
RPS reserves the right to change designs, descriptions, specifications, details and pricing without prior notice.